Chase download - includes Pending 3/4/12

This morning - 3/4/12 - I did my usual download from Chase.

Received 2 transactions, but unlike the normal detail info, there was no detail.... only the date & amount.

I knew one of them was for the ATM withdrawal of $100, and guessed the other $73 was for some check the wife created.

Went to look on the Chase online website, and both of the entries were listed as - PENDING -

I have never had Quicken download Pending transactions from Chase, along with the details totally missing....

Looks like Chase had a maint change over the weekend, and messed things up.

Reply to
ps56k
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"ps56k" wrote in news:kh2jio$bv$ snipped-for-privacy@dont-email.me:

Happened to me too this morning. What is worse, a charge to my credit card is still listed as pending for the credit card on the website, but it downloaded as a debit in my checking account!!! It didn't show anywhere on the Chase website in the checking account!!!

Going to check on the website now.

Reply to
Han

Han wrote in news:XnsA1799E42A801Bikkezelf@

207.246.207.122:

On Chase.com it is still the same as this morning, and the person at Chase who answered my call for help doesn't understand my questions. Being handed off to Quicken now (and disconnected).

Reply to
Han

it's not a Quicken problem - it's at the Chase end...

They are selecting ALL records for download vs just the CLEARED records.

Reply to
ps56k

"ps56k" wrote in news:kh33kv$6mm$1 @dont-email.me:

I just spoke with another person at Chase, who said she contacted their online support. They are not aware of pending transactions downloading as posted transactions, and she hang up when I politely asked to speak to those folks directly.

For the record, Chase immediately made my pending tax refund available (reflected as available balance). But now they are not only downloading pending transactions as posted, completed transactions, they also somehow have COPIED (not just shifted without authorization, COPIED) a pending transaction from my credit card to my checking account.

Reply to
Han

For the credit card transaction, are you looking at Quicken or the Chase website ?

I could see how Quicken might take a downloaded transaction and toss it into the wrong account - but not on the actual Chase website ?

Reply to
ps56k

"ps56k" wrote in news:kh35ub$kdo$ snipped-for-privacy@dont-email.me:

It's an often used credit card. It has now 3 pending transactions on Chase.com. Why would Quicken download 1 of those 3 into my CHECKING Account? Something like that has never happened before, but Chase has shown different things at times, different between the Quicken download and Chase.com. If I correct things in my Quicken account, the balances usually sort themselves out, but it is worrisome that this is happening. What if it happens with a 1K or more transaction, rather than one of $10.95?

Reply to
Han

Also, just noticed on the Chase website...

The Avail Balance AND the Present Balance are both the same... and are equal to the Balance column MINUS the listed Pending transactions...

This is all very weird...

Reply to
ps56k

"ps56k" wrote in news:kh380v$tu$1 @dont-email.me:

Avail balance and present balance differ only by the amount of a single pending transaction (deposited a check via my phone using the Chase app). All other pending transactions are taken at face value to get to the present & avail balances. This fits with my Quicken balances. Wait till tomorrow morning for more clarification.

The "misplaced" transaction (the one that downloaded into the checking account but belongs in a credut card account) is unaccounted for. Maybe that's a fluke of some kind.

Reply to
Han

damn... too many things today - forums, newsgroups, and computers, tablets, etc -

---> posted to the wrong thread - So, here ya go -

Here's the reply from Chase ---> It's a Quicken problem - Thank you for bringing your concern to our attention. It is my pleasure to assist you with your banking needs today.

After careful review, we are showing that this is an issue with Quicken. You can contact Intuit at directly

1-800-446-8848 to speak with a technical specialist that can assist you with exporting your account activity.

We do offer online banking through Quicken(R) and QuickBooks(R) software. For customers who have personal accounts with us there are no fees or using this service.

Quicken and QuickBooks are trademarks of Intuit Inc., registered in the United States and other countries.

You can access and manage your account through Chase Online(SM) anytime.

To export account activity data, log on to Chase Online and follow these steps:

  1. Click on "Download Activity" from the "I'd like To" drop-down list on the "Account Activity" page.

  1. Choose the date range of transactions you wish to export and select "Continue."

  2. Select the software format and version to which you want to export.

  1. Click "Download Activity." Your browser will prompt you to open or save the file.

  2. Selecting ?Save the File,? then choose the destination of the saved file.

We value you as a Chase customer. Please send us a message through the Secure Message Center while you are logged on to chase.com, or call us at 1-877-CHASEPC (1-877-242-7372), if you have any questions.

Thank you,

Joanna Lynn Trevino Internet Service Center

Reply to
ps56k

Once again, REASONS why I would NEVER, EVER, rely on downloading transactions from ANY financial institutions. Every day, or so, *I* enter my own transactions and that way, I am SELDOM ever in error. All I've seen in this newsgroup about D/L such data is problems, problems, problems and hours spent on the phone trying to sort them out. I don't need that crap in my life. Better 20 minutes a day entering my OWN data.

Reply to
Sharx35

Han wrote in news:XnsA179DD897C513ikkezelf@216.151.153.40:

The mystery deepens today. All transactions listed yesterday as pending in my checking account at Chase.com are now listed as posted. Some of those downloaded and have now a posting date. Some did not. Also, 1 Tx that is newly listed as pending has already downloaded as posted.

Reply to
Han

"Sharx35" wrote in news:kh4dl7$sor$ snipped-for-privacy@dont-email.me:

There are 2 things here - keeping track of your own money, and keeping track of what the FI thinks is happening with your money. Downloading data usually makes me believe the two are in sync. It helps me catch errors (mostly mine, but not exclusively so). I ALWAYS compare my Quicken to what the bank's website says, but because posting dates often lags the date of Txs, it is not simple to do a daily reconciliation. Many reasons for surprises too.

I have a $50 Panera charge outstanding for 2 weeks. So far no posting ...

Reply to
Han

Just throwing in here. Glad I'm not the only one who experienced this Quicken weirdness with Chase accounts today. Exact same symptoms as the original poster. Let's see what tomorrow brings...

Reply to
jon.gilgenbach

snipped-for-privacy@gmail.com wrote in news: snipped-for-privacy@googlegroups.com:

I had decided some time ago to have Quicken show the "posted date" column to assist me in recognizing which Txs had cleared at the bank. (I hit the "clear" in the clear/uncleared/reconciled column when I see "pending". I still have some Txs that have no posting date although they are fully posted on Chase.com. Also, still today, a Tx listed as pending did download as posted, complete with posting date (a scheduled gtransfer from checking to savings downloaded as posted in both checking and savings, although it was listed only as pending.)

So the weirdness continues ...

Reply to
Han

Still broken as of 3/11 evening.

Bruce.

Reply to
Bruce.

BUMMER - also have a thread going over on the Quicken Forum - and several folks have called Chase tech support on opened trouble ticket for "Quicken Pending Transactions Download"

Reply to
ps56k

Appeared to be fixed as of last night (Wed 3/13/13). Payees downloaded along with the amounts, and no pending transactions were included.

Reply to
gk

yup - looks that way to me - have a Pending Transaction in our checking account that DID NOT download today 3/14/13 -

Happy Pi day -

Reply to
ps56k

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