FYI:Turbo Tax major problem: 5639

Just so you all are aware, many people, including myself, have experienced error 5639 and further inability to use TTAX. It happened to me this morning after I updated. TTAX needed to reboot my system, as usual, after the update and that's when the error popped up. You can clear the error from the screen but can do nothing further with TTAX. Intuit knows about it but there is no fix at this point. They tell you to use TTAX online while they're working on it :{ Not a solution.

This is the first time in years, maybe ever, that TTAX has completely been unusable for me. Very frustrated. It happens on a variety of OSs too. XP, Vista, Win 7....

jo

Reply to
jo
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Thanks for the warning :-(

Reply to
Dan Wenz

Just in case, I created a restore point (Win7, 64bit), and barged ahead, but the update was successful and no error message appeared!

Reply to
Dan Wenz

It might be interesting to note what level/release are the current culprits ?

Reply to
ps56k

I just updated this morning for the first time in several weeks and had no problems. When I check the update screen, it says I'm using the version dated 1/27/2012

Reply to
Arnie Goetchius

nevermind - If you click on -> Help -> About you get a screen with tabs for -> Version and also -> Components

With all the different modules/components, it would be hard to tell at what point things turned sour....

Reply to
ps56k

Where did you find the version number/date? I checked Help/About Turbo, but did not see the version date in there. Thanks

Reply to
charliec

Even better would be: click on Online > View Installed Updates > Detailed Update History. That gives you a history of when you updated. My last update was 1/31/2012 at 8:15 am. At the bottom of that screen, it gives you the capability to send an error report to Customer Support.

Reply to
Arnie Goetchius

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