Quicken VS Elan Financial

Oh by the way, Elan says there no way!

Well there you go. Intuit sells online transaction downloads to banks and other financial institutions. It's not cheap and more and more banks have decided the small number Quicken users aren't worth the expense.

While I agree with ACD's comment, I'll also not that it's a self-fulfilling prophecy. I leave banks/cards/etc that don't support Q and go to ones that do.

Oh by the way, Elan says there no way!

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Your post does not specify whether you are a Quicken for Windows or Quicken for Mac user. The following basically pertains to Quicken for Windows.

There are three possible means of downloading (known as "Connection Methods") - initiating a download from the financial institution's web site is known as a "Web Connect" download. See:

The financial institution, and only the financial institution, decides which "Connection Method(s)" they will offer.

The person you spoke to at Elan may not be well informed; my information is that Elan also offers "Express Web Connect" downloads for users of Quicken for Windows.

The good news about Express Web Connect is that you can initiate Express Web Connect downloads from Quicken; the bad news is that Express Web Connect downloads are very unreliable compared to the other two Connection Methods.

I have an Elan Card and I have no problem undating in Quicken 2016! Works fine here on Win7.

Charlie

****************************************************** Charliech

The reason I have an ELAN card is because Fidelity Investments switched from American Express to ELAN VISA. This just recently. One reason I have used Fidelity sponsored card is because they give 2% rebate on spending using the card. That mounts up over time. I will continue to see how it goes, and maybe they will make some changes for the better soon.

Welcome to November 2017. Having been able to connect with Elan for the past couple of years, I'm now getting the error that there is a problem with the Quicken servers and that I should NOT contact Elan because "they cannot fix the problem".

Gee, that gives me a lot of confidence that the new, SUBSCRIPTION BASED, Quicken 2018 will be worthwhile...

gestaut wrote

Welcome to November 2017. Having been able to connect with Elan for the past couple of years, I'm now getting the error that there is a problem with the Quicken servers and that I should NOT contact Elan because "they cannot fix the problem".

Gee, that gives me a lot of confidence that the new, SUBSCRIPTION BASED, Quicken 2018 will be worthwhile...

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I have no idea what you think you have a reason to expect, but your comment in this discussion (that started over a year ago - meaning it is too old to be adding comments to), suggests that you also have no idea what you have any reason to expect.

If you have been unable "to connect with Elan for the past couple of years", you are way out of line drawing any conclusions what so ever about your problem. You should have addressed your problem long ago; no one else, including Quicken, is responsible for your failure to do so. What ever problem may have existed a year ago is hardly likely to be the same problem today.

To top it off, you have failed to provide any evidence about your problem, evidence that would allow someone to provide a possible solution/workaround.

And unlike you, some other Quicken users have been able to download from Elan during "the past couple of years" (though some complaints still exist).

Had you really cared, you could have researched for yourself during the "past couple of years": here and in the Quicken Community/Forum. For some discussions about Elan, see:

Elan appears to offer "Web Connect" and Express Web Connect" downloads. "Web Connect" downloads are extremely reliable, but they require the user to logon to the financial institution to initiate the download. Express Web Connect downloads are far less reliable; but when they work, they are easier for the user.

If you have a problem with Web Connect downloads, it is 100% the responsibility of the financial institution.

If you have a problem with Express Web Connect downloads, the responsibility could lie with the financial institution or with Quicken. You would need to contact Quicken Support for assistance:

But one thing is for sure: unless you get the new subscription based Quicken before May 1, 2020, you will not be able to "connect" to any financial institution from Quicken.

I DL from ELAN daily, using Web Connect, with no problem. Have not been able to use Express.

Quicken 17 just started giving an error with ELAN, but it successfully downloads transactions about every third download attempt, but not with retries at the time it fails. Yesterday it didn't work, this morning it d/l'ed transactions.