Intuit Abandoning Quicken - No Discussion at Quicken Live Community?

While there will be no new Money product, the existing product will continue to work. And it will continue to be able to import OFX files.

I fail to see how that matters to your original point. Mint is (or was) a Quicken competitor ... and it became a competitor while Quicken had its "established business relationships" ... as did Money.

Neither do I; I think you missed my point. Which is that established business relationships and proprietary file formats are not what prevent competitors from entering the market ... or from being able to provide the basics that those two "advantages" presume to provide. Those are not the significant factors in being able to provide meaningful, successful, competition.

I see no evidence that no one else can establish such relationships. Your own commet confirms what I said, since you note that Money, a latecomer, was also able to establish such a relationship with the fi's. But a ton of Quicken users have reported getting little or no help from their financial institutions ... surprise. Money users have also reported such problems.

I suspect you haven't paid close attention to what many Quicken/Money complainants have been saying. It's no accident that both Intuit and Microsoft have made very similar comments about the problems they are (or were) facing, trying to satisfy current, and potential future, customers.

Pretending that such "arrogance" exists, insures that those who believe it, will never understand what's really happening. It's the "blame someone else" syndrome; instead of coming to grips with having reasonable expectations.

Just like the Money users were flabbergasted that Microsoft decided it was not economically feasible to satisfy their irrational desires (and also made the same mistaken comment, that MS was being arrogant) ... Intuit will likely come to the same conclusion (if they have not done so already). Not because they're arrogant ... because they are in business to make a profit. Profits which: pay the salaries of their employees (most people understand the importance of having jobs ... too few understand what it takes to create and keep those jobs), support the price of the company stock for many folks' retirement nest eggs (most of whom do not work for the company or even use its products), and which help to insure that there will be an ongoing product for those customers who like the product (and who could care less about the personality of the individuals in the company that makes the product).

Neither Intuit, nor Microsoft, is exhibiting arrogance; they are exhibiting an understanding of the marketplace ... since they are not in business to lose money just to prove to the uninformed that they "care".

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