Acronis Tech Support has been very helpful in trouble-shooting my new Vista Ultimate 64-bit RAID 1 system. Basically, using the standard boot CD created by True Image Home 11, the RAID volume is invisible, but my external USB drives ARE seen. Those are where I keep my disk images.
I was given a link to download the ISOLINUX boot CD for True Image. Booting from that makes the RAID volume available, but my USB externals are not. I was going to just live with having a 3rd internal hard drive on which to keep images. But, doing the following makes RAID AND USB drives visible:
Hello Bob,
Please accept our apologies for the delay with the response.
- Boot the computer from Acronis bootable rescue CD (with ISOLINUX loader)
- Hit the ESC key when ISOLINUX word appears. (This should happen before loading ramdisk.dat and kernel.dat).
- You will get the boot: prompt. In the prompt type all the necessary parameters as shown below:
kernel.dat initrd=ramdisk.dat ramdisk_size`000 nousb2 quiet
We are always at your service should you have any further questions.
Thank you.