A few things

Jun 02, 2005 5 Replies
1) I cannot email receipts, work orders, back orders, invoices, etc.. etc.. I can't belive that any company that would be spending the type of money that mine seems to have spent on your product would not be able to email anything at anytime. What is this 1985?


2) I can't enter extended cost on a PO. We have to enter unit costs of



19.18333164764 to get the proper cost on the PO and sometimes not even that will work. (made this suggestion to Microsoft but nothing has come from it)


3) Tax queries. Three tax queries, three different results every month - what is the deal with this? Is anyone else having these problems?


4) Detailed sales. For this year so far you detailed sales report show us as doing x amount of business at y cost and shows C profit. Example - it says we did a million dollars of business so far this year. It says we have a cost of
200,000.(which is way short of what it should be) and It says we did 300,000 worth of profit (which agian is way short of what it should be)


5) We converted froma visual fox pro based POS system to RMS and were told that our old sales records would be easily converted to be searchable and useable for building reports, etc.. They were not. Our MS rep basically left us in a lurch and now we have 7 years of data crammed into one day last october that only show up when you do a certain type of report (ie $ reports)



I guess that is it. Any help would be greatly appreciated.



James


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This all should be handled by the guys you got RMS thru. Did you buy online from and out of state vendor or thru a local certified partner who comes to your site and give you hands on help? Just curious. Not sure why anyone would promise past history in RMS. It is a gamble at best to transfer sales history from one system to the next. I recommend keeping a copy of the old POS running for past history to my clients. mt

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I wouuld have that the Microsoft Rep would be the one to take care of all of this - but they seemed to have washed out hands with it once we went live. Though I think that might be my company's fault for not buying additional support through them and thinking we could rely solely on Microsoft.

I have tried pdf writers for the invoices, work orders etc. but can't seem to get them to be recognized or function??

I have a copy of the old system which we use for records but the old system was a woeful pain to get information out of (such as who buys what, etc..) that I would have much rather been able to convert the data over. The microsoft rep got the data to show up on the customer purchase history - just not to show up for any report I might run to try and extract it. Doesn't that hurt...

Thanks for the resposne

"Masta T" wrote:

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O I still agree that its the best POS system that I've worked with. But I think they need to get some retailers out there with them and work over with their tech guys the real ins and outs of what a retail business needs to fucntion at constantly highter levels.

That being said - I can't get anything from out Microsoft rep. We had some

50 hours additional of support that they seem unwilling to do anything but complain that we should be using microsoft. It took them two weeks to get to the point where they had to tell us they couldn't get our thermal printers to work. (had to buy another batch of newer models, despite that "they should work. They just aren't working." And I just rather not deal with that on an ongoing basis. So maybe if someone in the NYC area reads this and is looking to pick up another client - let me know.

Yeah that PO Cost thing really sucks. That makes basic inventory updating so slow sometimes. I think I saw a fix for it here:

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I can't get anything to download!? Its the one on 11/04/04. The tax thing though? I have it set for my tax rates (NYS and the numerous coutnies of CA) and each report that calcs the rate always gives a different answer to the total (its a total of 6 bucks difference and we always prove out but it would be nice to have it all nice and neat from the get go.)

"Ivan Brebner" wrote:

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Hi Comedian,

Your Queries:

1) Yup your RMS reseller should be able to enable a workflow for email from the POS to get Emails to work for you. You would be aware that this is a modification from stand product, but it can be enabled.

2) Totally agree that extended should be opened up to allow a reverse calculation and I have been after that one as well for my clients here in Asia.

3) Reports to what you think is standard may not be for another Country (such as Australia where it is only VAT/GST) so you need to get your RMS reseller to do this for you.

If not there is no doubt soemone on here that may be able to help you out.

Agreed some things are 1985 as you say, but to the most part it is way ahead. Best thing for me coming from 3 other systems to now supporting this one is that it is stable and polls effectively. These 2 things has made supprting the product better.

Hope I have helped in some way.

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