Account association and monitored email address one more time

....Since it might take another 24 hours for my changes to take effect even though I had changed back to the same thing within minutes. Anyway, please confirm or advise whenever you recognized the managed email account.

thanks

"Kay" wrote:

I'm totally lost on this process.

"Kay" wrote:

the

Yep, that was a pretty smart move. Sure hope no one else named _Kay_ ever posts here or its going to get REAL confusing. Google _only_ returned about

44,600,000 hits for Kay, wonder which one you are? Geesh!! BTW, I beat you, Jeff has 156,000,000 hits.

Let's all use snipped-for-privacy@discussions.microsoft.com as our user name to post here and see if anyone can figure out which is a real post from Kay!! Wonder if Todd or anyone at MS has the super secret decoder ring to figure out if the real Kay posted!

Why are you trying to complicate this any more? Can't you figure out how to make up an email address, IT DOESN'T HAVE TO REAL. Go into your profile and register Kay@This_is_a_fake_email_address.com Now everyone concerned will know its you.

or

If you're so afraid of giving your real email address, then go to Yahoo, Hotmail or Gmail or any of a thousand more places, get a free email account, check it once a month, delete the spam, put the address in your MS profile and quit screwing around with this.

Hell, I just checked, you already HAVE a Yahoo email account. USE IT!

I have changed the monitored email to snipped-for-privacy@discussions.microsoft.com since the last time I was in contact with Todd Berger to keep my real email private, just as he asked since the last contact. It has been a month or two.

Now I just changed back to my real email account, but on reading Todd's past posts, I decided to keep it at snipped-for-privacy@discussions.microsoft.com, which should show according to our past communication.

If Todd is reading this, please confirm within 24hours.

Todd,

Thank you for your response. It seems to me that the system "dissociates" the name from the monitored email address very often. Almost every time I logged in to the account page and incident support record, I got an email requesting verifying "account association". I had to go into my mail box, clicked on the link to verify. Only then can I log on.

Could it be possible that between the verifications, the account association was not recognized?....

"Todd Berger [MSFT]" wrote:

Jeff, I'm not only a customer, I'm also a potentially growing customer. Besides, several retail neighbors have asked me for advice on an affordable system. I have shown them to a free and/or cheaper and simpler solution.

The main reason I did not want to involve "a partner" every step of the way is because I can learn. I also need to understand the system to do things suitable for my business in the long run without waiting for help every time I want to change a tag among numerous little things required in retail.....Most of these things I do at night, on weekends and on my trips with my laptop.......It's not only about money, it's about the urgent needs that only I can support timely and economically!.....

Again, whom I chose to buy from, how much I wanted to pay, etc..., were all business decisions and my rights to do so. I am entitled to my opinion and deserve a little more respect.

When I talk about the RMS an the MS market> Yep, that was a pretty smart move. Sure hope no one else named _Kay_ ever

Kay,

I don't know, but I thought you understood the concept about registering your email address when we did this about a month ago!

You have to tell MS what your identifying email address is, if you want a response from them.

Using snipped-for-privacy@disscusions.microsoft.com is a too generic email name that _any_ Kay can use. How are they supposed to know its _you_ and NOT another Kay. Their computer systems scans the email addresses of all posts here and if a registered email address pops up, they know that should potentially respond to it.

When you log into this group using the web interface, it asks for your name. If you all you type in is Kay, you are automatically assigned snipped-for-privacy@discussions.microsoft.com name for this group, during the time you are logged in. If another Kay puts just her first name in too, she is _also_ known as snipped-for-privacy@disscussions.microsoft.com until she logs out. See the confusion. How is anyone (MS or any of us) to know if the writer was the other Kay or _you_.

Now you _may_ wish to put your real email address in with a no.spam addition, like snipped-for-privacy@no.spam.Yahoo.com, the spammers can't send you an email because that email address doesn't exist, but if a real person wanted to send you something, they would recognize to take out the no.spam part. Again, you need to tell MS what you plan to use.

Look at my email address, I use snipped-for-privacy@Hotmail.com. I don't think the email address exists, but if it does and someone tries to email me, it go to a Hotmail account. If anyone wants to respond to any of my posts, I want them to post here, so that all of you can learn, discuss, swap ideas, yell at me, whatever.

But understand, I don't need/want MS to respond to my posts on _this_ newsgroup, I am a reseller and if I need MS to respond to me, I, a) use the reseller newsgroup, and b) my real email address. That gives MS two ways of contacting me, either posting back to the newsgroup or emailing me directly.

Sorry to sound harsh last nite, but you have some strange ideas at times.

Jeff, I'm not sure you experience the same problems we have since you have different support network. This is all we have as direct users. The account association problem is really not entirely my stupidity not being able to link, as I posted to Todd below!...

Thanks for the > Kay,

"This is all we have as direct users."

You just don't get it at all. There's no such thing as direct users. MS doesn't sell RMS direct. It sells only through a certified reseller network. Your primary support has to come from either a reseller or MS paid incidents. Period. That's the business model. No matter how much you wish it to be otherwise.

"I'm not only a customer, I'm also a potentially growing customer. Besides, several retail neighbors have asked me for advice on an affordable system. I have shown them to a free and/or cheaper and simpler solution."

Really? That statement pretty much excludes me from helping you, and might temper other resellers willingness to help you here also. Good luck.

Rick Brown DataBasics

Wow. I am an RMS Partner, and I would never speak to a client that way. Some clients "get it" and other don't. But, to point that out in a public forum is simply rude. Get over yourself.

Microsoft has a long way to go in providing End User support. If the end user cannot communicate their frustration in the forum Microsoft provides, where can they go? They certainly can't come to a Partner like you. Maybe she had a Partner liek you who treated her badly, was arrogant and obnoxious.

Kay - Mobilady's your new free tech support person. Answer her questions mobi while I get over myself.

Rick Brown DataBasics