We are using RMS Store Operations and have been haunted by the statement that comes standard with the software. Customers that really read their statements are completely dissatisfied with the way the balance column computes. Some customers have gone as far as refusing to pay off of them with out us re-printing their invoices and penciling in the correct amounts to prove the final balance... NO GOOD!
The statement that I am referring to only occurs when we are using a revolving account type and the Radio Button for "Due after invoice date plus" is checked, we set ours for 30 days after. I can only assume that this is a pretty standard way to have this configured.
What I am proposing here seems like it should go without saying but it is almost mission critical for us, at least if we're going to continue with RMS
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I need this balance column to be a running total of what is owed on the customer account. For example, if the customer owes $9000.00 at the beginning of the statement and the first transaction is for $500.00, next to the $500.00 dollar transaction the balance should be $9500.00... Right?? I mean isn't that just how a balance works? Not in RMS or at least for us.
What we are seeing is a lot of $0.00 and sometimes if there's a payment it will subtract the payment from what the last transaction totaled but I can't see how that would ever be helpful.
If anyone has seen this, found a resolution or has a clue to what we may have mis-configured I am eagerly awaiting your reply.
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