Hello:
Here is a copy of a release we sent to our clients regarding this situation with an accompanying patch. Let me know if this works, and/or give our support group a call at the enclosed number.
Dear Valued Merchant,
Over the past week we've been in constant contact with our middleware vendor trying to obtain a fix to this problem. Part of the process involves vigorously testing the patch that they provided to ensure that it does resolve the issue and it does not break any existing functionalities. Below is a link to a zip file containing the official patch to this problem. Please download the zip file and follow the instructions below in order to install this patch.
formatting link
Instructions:
1) Unzip the content of the above "MonerisRMS322Patch.zip" file to a temporary folder of your choice or to "c:\rmsfix\".
2) Open Windows Explorer and Double-click or Open the "MonerisRMS322PatchInstall.bat" file that is part of the unzipped content. A Command Prompt window will open and a series of events (copying and registering files) will occur. Please ensure all the steps are successful and follow all the instructions provided.
3) Delete all the unzipped files in your temporary folder.
Should you have any questions or require assistance with installing this patch, please contact our support helpdesk at 1-866-319-7450. Select Option 4 and your
13-digit merchant number will be required. Please indicate that you're calling about the "RMS plug-in patch". We apologize for any inconveniences this may have caused.