Hi Mates,
We are using MRMS 2.0 and we do add the serial number of the items while selling the product.
We do the sales return by recall function. We recall the invoice , the items to be returned comes in red and we invoice the ones the customer is purchasing against the sales return below on the same window and issue the invoice.
The serial number of the item which is returned is not getting captured into the database. Issue also comes when we try to resell the item which is returned. System popus up the message the item already sold.
Expert advices please
Thanks in advance.