"Hide all" Subcategories in a report doesn't work properly?

Hi all:

Doing an Income and Expense report by Category and specifying "Show all" for subcategories is working OK. The part of the report that I'm focusing on reads:

Medical Doctors 75.00 Medicine 363.35 Total 438.35

The subcategory amounts ($75.00, $363.35) and Total ($439.35) are correct.

If I run the same report and specify "Hide all" for subcategories this same report reads

Medical 349.56 Medicine 88.79 Total 438.35

The total ($438.35) continues to be correct but obviously that Medicine subcategory shouldn't be showing as a line item. Clicking on the $349.56 brings up a sub-report that lists out the full $438.35 detail of all "Medical," both Doctors and Medicine. Clicking on the $88.79 brings up a sub-report that spells out the detail for the true amount of Medicine, $363.35.

The $88.79 is the total of the *only* 2 Medicine transactions within Medical that are split transactions.

This shouldn't work this way and I'm at a loss as to why it does.

Ideas?

Tom Young

Reply to
TomYoung
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Are they still releasing updates to 2007?

Reply to
Notan

Translation: As soon as they hung up the phone, they balled up your contact form and tossed it in the garbage can... That is assuming they even wrote anything down in the first place.

Reply to
sQueezBox®

Wow! Even given the collapsing standards everywhere, when did fixing bugs become "research" -- all those years of Ph.D. and postdocing for this? ;-)

jg

Reply to
jgrimmond

The whole "product development department for further research" is actually very entertaining.

Remember when janitors became "custodial engineers?"

Reply to
Notan

"forwarded this issue to our product development department for further research:"

Translation: We sent it to India

Reply to
nobody

At least, they do real work there ... though this would still not be 'research'.

sj

Reply to
jgrimmond

According to one definition of research...: "investigation or experimentation aimed at the discovery and interpretation of facts"

I would assume they are going to investigate the problem, and experiment in order to reproduce it.

Reply to
JimH

How refreshing.

A young poster, not yet jaded by the reality if Intuit's total (lack of) support.

Reply to
Notan

Well, I'm not young, nor new to Usenet.

As a long time software engineer (now retired), I can honestly say that I've seen a lot worse than Intuit's support. (Admittedly, I've seen a lot better also.) They make a good product at a very reasonable price. They have to keep costs down in order to remain in business and make some profit. Like others, I am not willing to pay more than I have been paying, so I don't expect too much for my $50 every few years.

I try not to get jaded by little things. There are enough bad, big things in life that come to us all eventually.

Regards Jim

Reply to
JimH

OK, how about young at heart?

The whole sunsetting thing still leaves a bad taste in my mouth.

Why Intuit can't basically leave their product alone (i.e. no more "improvements"), fix the bugs and offer connections services as a subscription-based model is absolutely beyond me.

Reply to
Notan

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