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  3. Quicken is currently unable to verify the financial institution data for this download. Please try again later.

Quicken is currently unable to verify the financial institution data for this download. Please try again later.

This error message implies that there is a hobble attached to the programme to prevent it working with banks that have not paid Intuit money. It only happens if I try to download Open Financial Exchange (.OFX) files which, their name implies, are an open way of exchanging financial information.

I paid money to Intuit as well, and English law takes this seriously. Intuit have to provide software of "merchantable quality" "fit for the purpose for which it was sold", and, hardest of all for them, meet "reasonable expectations".

Intuit's view, expressed in their help file, is this Q: "what if I don't see my financial institution on this list?" A: "consider applying for an account with one of these financial institutions".

Is their case that an obsolete, duplicate-prone, QIF service is what they sold me and that this is in line with customer's reasonable expectations? Even though free software now provides this? And even though their own software could read .ofx files at no extra cost to them or me if they withdrew the hobble? And even though their support page now admits that they can't deal with the UK market and will be withdrawing?

Do other users think we have enough of a case to scare them into issuing a fix?

Reply to
John Robertson
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Scare them?

Notan

Reply to
Notan

Another internet shop keeper doing the books on Boxing Day? Intuit legal department should have a look at this - I sell software in the UK and I'd never get away with selling crippleware at full price, without a fair trades description. Sooner or later somebody would take me to trading standards or sue in the county court. What do other people think?

Reply to
Andy Briggs

Notan writes

formatting link
Borough of Windsor and Maidenhead's Trading Standards Service,re Intuit Ltd, Statesman House, Stafferton Way, Maidenhead, SL6 1AD

0845 606 2161
Reply to
John Robertson

Intuit never claimed that Quicken can process OFX files. Intuit has a value-added implementation using defined interfaces to create QFX files that Quicken can process. Part of the process requires that financial institutions have to sign up to the service. With Quicken withdrawing from the UK market I don't see any financial institution rushing to license the format.

"Reasonable" is reasonable from others engaged in the same trade or industry, not from some walkabout on the street that has no knowledge of the issues involved.

Perfectly acceptable.

They sold you some financial management software in 2003/2004, that has a reasonable expectation of 1-2 years' support. Intuit has not sold any newer versions of their software and has provided support for a reasonable period after announcing their withdrawal. If you can find a better product, you are more than welcome to switch to that product.

I think you are deluded and doesn't stand a snowflake's chance in hell of succeeding.

Reply to
Mike

Where the added value is all on Intuit's side, off course ...

-- HASM

Reply to
HASM

They described the product as "Quicken 2004", not "Quicken 2000"

Agreed: "hobble" & "crippleware" are sardonic words for the same thing.

Sale and Supply of Goods Act 1994...An Act to amend the law relating to the sale of goods; to make provision as to the terms to be implied

(2A) For the purposes of this Act, goods are of satisfactory quality if they meet the standard that a reasonable person would regard as satisfactory, taking account of any description of the goods, the price (if relevant) and all the other relevant circumstances. (2B) For the purposes of this Act, the quality of goods includes their state and condition and the following (among others) are in appropriate cases aspects of the quality of goods? (a) fitness for all the purposes for which goods of the kind in question are commonly supplied,

Two of them.

"Other relevant circumstances" might include whether Intuit can un-hobble this software with a patch, but have chosen not to.

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