Barclaycard fraud called me yesterday (13th Jan) afternoon , wouldnt
tell me really anything about the problem when queried, except to say
that they had had a warning frome someone, a Bank or a financial
institution, Credit Check people etc. etc. they wouldnt say who - that
cards between a certain bracket of numbers might be compromised (no
indication as to how compromised when queried) and would I mind if they
issued me with a new (different numbered) card. I did mind!
Does anyone know what the back story is here that they are not admitting
to and whos been doing what to lose data...? Thanks C+
I've had similar calls from HSBC before. I my case they said it was
MasterCard who had advised them of the possibility of my card having
I know it's a pain having your card replaced, especially if you have a
number of auto-charge agreements in place to pay bills. HSBC said I
could keep my existing card if I insisted, but that I would have to
take responsibility myself if my account was subsequently used
I had to change by card number once because my provider thought my card
was being used fraudulently. In fact it turned out it was simply because
I was having trouble using the verification pop up on my computer at
work, and had tried over a couple of days to buy something in my lunch
break, each time failing.
But they did not tell me (at the time) why they though my card was being
used fraudulently, and if they had I could have cleared it up, but
instead they just cancelled it and issued a new one.
OK, no big deal. I changed the number everywhere it was used and thought
no more of it.
And then a few months later, the credit card company called me again to
say my card was being used fraudulently. This time I insisted that they
told me what was going on and it turned out that this time I'd had a
pre-ordered DVD go through on Amazon and they had tried to collect off
the credit card that was active when I pre-ordered, so the cancelled
card, rather than from the replacement card that was set up for new
I managed to stop the credit card company re-issuing my card for a
second time, and I understand that they need to keep an eye out for
fraud - but seriously. :-)
It was *all* me, they just needed to ask.
I believe it was a similar problem that triggered the call I received
from HSBC. In my case I had tried to buy something online using PayPal
a couple of days before, but due to some technical problem (either
with PayPal or the merchant) the transaction didn't go through
Because of this I chose not to have the card replaced, and no
fraudulent transaction ever appeared on the account.
wrote as underneath :
Thanks for the replies folks but this is a financial institution
instigated problem of some unspecified sort and not just card user
finger problems - I was just wondering if anyone knew the backstory as I
know most bank fumbles, frauds, loss of data etc are never ever reported
to anyone - really annoying and they are never encouraged to heal the
Why do you assume Barclays has been incompetent here without knowing
where your card detail might have been leaked from?
There have been many reports of online hacking attacks where people's
personal details have been obtained. It's quite possible that a
merchant where you previously used you card has been hacked, and
they're taking this action as a precautionary measure, not knowing
whether your card details were actually compromised or not.
You said "financial institution instigated problem", but you don't
know that, and it may not just be Barclays who were affected.
It could be a retailer was hacked and has passed a list of possibly
compromised cards to their merchant card acquiring service.
Mastercard, Visa, Amex etc have informed the respective card issuing
banks who have then contacted their customers.
What would you expect Barclays to do? Just ignore the information they
received and hope for the best that no fraud occurs? It seems to me
they've done the only responsible thing they can by contacting their
affected customers and advising them to replace their cards.
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