Can anyone help?
My partner's Mother signed her will over to a will handling company. She nominated her son and daughter as executors. When she died we found a certificate that instructed us to contact the will handling company (ITC [Gloucestershire] who worked under the Woolwich; now under the control of Barclays Bank). The company reluctantly sent someone out to speak to my partner and his sister and they signed power of executor over to ITC, so that they could take things on from there. In the meantime they have received an extortionate quote for the amount that my partner and his sister will have to give them when everything has been processed. The ITC representative deliberately withheld any information about how much it would cost; telling my partner and his sister that it would be 'easier for everyone' if they signed over power of executor etc..
We believe the company exploited my partner's Mother in her frail and vulnerable state even though her signature on the papers was witnessed by her neighbours. her neighbours didn't really know what they were witnessing. It can't be legal for companies to prey on vulnerable old ladies can it? Who can we appeal to regarding the fees? Is there an ombudsman or some sort of authority?
Helpful advice would be appreciated (as opposed to opinions).. Thanks Vonnie