MBNA: Cancel your credit cards when to die!!!

Reported in the Newcastle Evening Chronicle recently;

Be sure and cancel your credit cards before you die!

This is so priceless and so easy to see happening - customer service, being what it is today!

A lady died this past September, and MBNA bank billed her for October and November for their annual service charges on her credit card, and then added late fees and interest on the monthly charge.

The balance that had been £0..00, now is somewhere around - £60.00.

A family member placed a call to the MBNA Bank:

Family Member: 'I am calling to tell you that she died in September.' MBNA: 'The account was never closed and the late fees and charges still apply.' Family Member: 'Maybe, you should turn it over to collections.' MBNA: 'Since it is two months past due, it already has been.' Family Member: So, what will they do when they find out she is dead?' MBNA: 'Either report her account to the frauds division or report her to the credit bureau, maybe both!' Family Member: 'Do you think God will be mad at her?' MBNA: 'Excuse me?' Family Member: 'Did you just get what I was telling you .... The part about her being dead?' MBNA: 'Sir, you'll have to speak to my supervisor.' Supervisor gets on the phone: Family Member: 'I'm calling to tell you,she died in September.' MBNA: 'The account was never closed and the late fees and charges still apply.' Family Member: 'You mean you want to collect from her estate?' MBNA: (Stammer) 'Are you her lawyer?' Family Member: 'No, I'm her grandson' (Lawyer info given) MBNA: 'Could you fax us a certificate of death?' Family Member: 'Sure.' ( fax number is given ) After they get the fax: MBNA: 'Our system just isn't set up for death. I don't know what more I can do to help..' Family Member: 'Well, if you figure it out, great! If not, you could just keep billing her. I don't think she will care.' MBNA: 'Well, the late fees and charges do still apply.' Family Member: 'Would you like her new billing address?' MBNA: 'That might help.' Family Member: ' Heaton Cemetery, Heaton Road, Newcastle upon Tyne Plot 1049.' MBNA: 'Sir, that's a cemetery!' Family Member: 'Well, what the **** do you do with dead people on your planet?'

MBNA were not available for comment when a reporter from the Newcastle Evening Chronicle rang.

Reply to
CJB
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this is an urban myth that has been going the rounds for years.

just type in a few words into google and discover how many hits you get, and over how many years.

How thick are people that believe these things, and why won't they ever try to discover the truth before forwarding the rubbish?

Reply to
Mrcheerful

hoax maybe, but it gives a bit of fun to those reading it

Reply to
gruffydd

It is the DVLA that really do behave like that.

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Reply to
johnmids2006

It is the DVLA that really do behave like that.

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Surely there is some legislation that that can, and should, help protect against actions like this, eg. Protection from Harassment, or the 'automated action' part of the Data Protection Act?

Iain

Reply to
Iain

the Council where I lived before her TWICE took Father in Law to Court for his Council Tax. this would be in order except that the feller had dies, and my Lady Wife had asked HIS council to contact her with regards to his estate, his council house etc. They told my council that he had come to live with me, so they chased him. when we had the first summons, we managed to get through to them that he was deceased, and the withdrew the case, and said sorry. then two months later we had another summons with a letter threatening all sorts of extra heavy handedness. they finally relented and sent Lady Wife, by hand, a huge sorry pardon in the form of a great big bouquet. she was annoyed because she was looking forward to seeing them in Court

Reply to
gruffydd
[snip]

The first time, maybe.

This kind of thing is against the TOS of many Internet providers. At least, it used to be. The fact that they've given up is evidence of just how shit the Internet is today.

Reply to
nonanon

What, are you saying that disseminating inaccurate information on the internet is against many ISPs' AUPs?

That sounds like inaccurate information that you're disseminating on the internet ;-)

Reply to
John Stumbles

Yes, forwarding hoax emails used to be against the TOS/AUP of many ISPs. It was covered by unsolicited bulk email or chain email.

:-p

Reply to
nonanon

On Sat, 17 Apr 2010 00:15:52 GMT, nonanon commented

This is not email, nor is it really a hoax, just a piece of fiction, like many usenet posts

Reply to
Ali

It's an urban legend but still amusing.

When I went to close down my father's bank account (I was executor) the teller insisted that all account must be closed by the account holder. When a supervisor arrived it was all sorted out thankfully.

Andy

Reply to
AW

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