Sir Ken Morrison

Wm Morrison Supermarkets plc Hilmore House Thornton Road Bradford BD8 9AX

What are you planning to send to him?

Anything about his comments on Radio 4 last week??

In short - he called Safeway staff lazy southerners.

No he's not.

He's is just a senile 72 year old fart who can't think before he opens his mouth and has zero diplomacy skills.

Time he steped down, and put himself in a nursing home and let someone else run that company!

In message , work hard wrote

From my limited experience with their stores he is correct.

Having used some of the down-market supermarkets it's obvious that all the main supermarkets are overstaffed and inefficient. I doubt if the people that are employed by Tesco, Sainsbury, Safeway or Asda would actually survive in a Lidl or Aldi environment.

If the large supermarket chains stopped all the loyalty cards, vouchers for schools and all other time wasting checkout activities they could provide a real customer service and serve us faster.

Sort of - I heard him talking about the losses made by Safeway stores, so I thought he might be interested to hear about the dire customer service I have recently experienced from them - especially as Safeway customer service deaprtment at their head office seem disinclined to answer my letters.....out of interest what did you hear him say? I might not have heard the same programme

LOL - dead right in this instance!

Couldn't agree more.

Was there ever a greater oxymoron than 'loyalty cards' when shoppers routinely have more than one.

Rgds __ Richard Buttrey Grappenhall, Cheshire, UK __________________________

In message , work hard writes

Every month my dear wife and I would toddle into a local Safeway and totter out with a case of 24 cans of Felix for our two black-furred, black-hearted bastard siblings from hell, Dylan and Thomas. One day Safeways were doing a special 'promotional' offer on Felix -- about 20p per can, but only two cans per customer. They had a mountain of stock about the size of the step pyramid at Giza. Big problem with the bat-brained Tracey and our box of two-dozen cans at the checkout. "I'm sorry," she quoth. "Only two tins per customer."

"That's okay," I replied, "We'll pay for four tins at the promotional price and buy the rest at the normal price." This concept was beyond the capabilities of her comprehensively educated brain cells and her till. A polite discussion followed. In the end a Safeway suit solved the problem by instructing the hapless Tracey to check us out several times as multiple customers.

Safeway's brilliant marketing ploy in the land of plenty in the times of plenty. Food rationing!