Our firm uses Lexis Nexis PCLaw accounting software and we have noticed some strange behavior. Occasionally (5 times in the last year), a journal entry posted to accounts payable will be doubled on the general ledger and client ledger. This happens automatically by the system and is wrong. The main journal does not show this doubling. The extra amount debited to the ledger is then credited to the Suspense account, but does not show up in the detail. The suspense account will start with a zero balance, have no transactions, and end with a credit! We completely delete the journal entry, recreate the entry exactly as it should be, and the error does not repeat.
Has anyone experienced similar problems?
PCLaw tech support was clueless and their fix neglected to make all needed corrections. We were told an upgrade would fix the problem, but it did not.
Please contact me if you have experienced a similar issue with PCLaw. nickshertzer at gmail.com