Quickbooks hosted on server share challenges

We've moved our enterprise files to a server share from a workstation that was hosting the files. I've installed the QB Server manager on the server hosting the files and have pointed this computer software to monitor the folder that consists of the files. Considering the fact that I've performed this, if certainly one of our users opens a file initially, the other individuals cant get into it. And it is actually only this one particular user that causes this. I've not changed the kind of installation of Quickbooks on every single with the user workstations (they may be all in multi-user mode) and they all have complete access for the folder containing the enterprise files. Any one ever run into this? I've noticed that the QB Database server manager computer software will not show any one accessing the file when I know for confident some of them are.
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