Recently I deposited a check to Bank of America with amount more than $5,000. To my very surprise, I just found today that the check would be subject to additional withheld for 10 days. (Usually they cleared the check for 3-4 days). I was told by its customer service representative that it's their policy to hold a check for an extended period if it's more than $5,000. Even though it was not mentioned in its Terms and Conditions.
Is this practice normal? (I have asked around, none of my colleagues was aware of such rules, many of them are BOA customers.)
Actually part of this amount will be used to pay my mortgage with BOA due soon (which will be taken automatically from my BOA account). If I didn't realize this, I might end up mising my mortgage payment. Do you think I should make a complaint (given there is no warning about such practice in its Terms and Conditions etc)? If so, what compensation should I claim? (There apparently no need tof rme to file a complaint and then get a letter saying "sorry ...")
Thanks.