More Bank of America problems?

As of earlier this morning, no problems on this end.

I have never been able to connect to BOA accounts using Quicken one-step updates. Always get the error you quoted.

Best way is to use web connect. Know its a pain but that seems the only way to get downloads every time with no problem.

Using Quicken 2011 H&B. Also in "all other states" category.

Lee

I don't have any BA credit card accounts, but it works just fine with BA bank accounts here.

Thanks. IIRC, it _used_ to work for me, but I'm not going to fight with it any more and I'll just use the web connect.

One interesting thing I noticed was that if I "edit account details," the BofA credit card account has the fields for "account number" and "customer id" greyed-out (not editable) AND the account number only shows the last 4 digits of the account. Those fields can only be edited for the BofA account if I first disable one-step update.

Those fields are editable in all of the other accounts for which one step update is enabled.

There is most definitely something working incorrectly with Bank of America credit card one-step downloads.

Last week, two days after I received my statement, I tried the one-step update of the account. Quicken downloaded three of the ten transactions that were on the statement. Prior to that one-step update, I had not performed a one-step update for the BoA credit card account since two days after I received the prior month's statement.

What is Quicken's problem with Bank of America one-step update? And why doesn't Intuit fix it?

I'm not getting one-step updates from BofA WA/ID and the problems been back for about 10 days. I know they went through some system changes last month and I thought they were back in business when things returned to normal, but apparently not. I have no trouble with web-connect updates.

Q11P with Vista and contacting BofA via Wa/Id link.

David P.

Still looking for a shred of evidence that this is a Quicken/Intuit problem.

BofA has already admitted that they were responsible for failures to download to Q2011 when Q2011 was first released.

I believe they still are.

[The light is brighter here ... but that doesn't mean that Intuit is the source of the problem. BofA doesn't have a forum where its dissatisfied customers can complain publicly ... and anonymously.]

re: anonymously - I've written to Intuit's CEO. I gave my full name, address, email and phone number.

I never received a response or reply from Intuit. So far, of the dozens of letters I've written to companies, Intuit is the only company that did not have the decency to reply to, or even acknowledge receipt of, a customer's letter.

But more to your point...

Intuit's customer service is as bad as bank of America's, maybe even worse. Until the actual cause of *this* problem is know, I'll blame Intuit based upon my past dealing with them and their attitude towards fixing problems.

"bjn" wrote

I said: "BofA doesn't have a forum where its dissatisfied customers can compla "re: anonymously - I've written to Intuit's CEO. I gave my full name, address, email and phone number".

Apparently you missed the point: writing to the CEO is not posting publicly. There is a major difference between posting your complaint anonymously (here, or anywhere); and writing to the CEO, which is not posting publicly. I don't understand why you pretend there is no difference.

More to my point would be good ... but then your claim doesn't address my point.

Your claim is simply meaningless. There is no standard to compare it to.

I deal with both companies; I find your comment uninformative.

Enjoy.

Please post back when you can prove that your position has produced any useful results.

It probably would be a lot better if you did not presume you understand the intent of my messages. The only way for you to know what I intend with the message is when I write something like, "the intent of the message is".

I did not "pretend" there was no difference, that is a false presumption on your part.

The actual intent of my comment was that I have tried to contact Intuit about Quicken problems in a non-anonymous manner. And I still ran into Intuits poor customer service.

There was a standard of comparison, you seem to have missed it.

However, if you wanted to simply dismiss my comment, you should have gone along the lines that the sample size was too small to be meaningful. :)

But in a way your are right. At least Bank of America customer service responds to letters and eventually does solve the problem. So that would make Intuit's customer service worse than Bank of America's, which is not a good place to be. It took BP to top Bank of America as the Worst Company.

Ouch, that hurt.

As I noted previously, I really don't expect to get useful results from Intuit. I have tried to contact them on several occasions. Letters to the CEO, customer support, the Quicken support forums, etc. Not once have I seen a positive outcome to the problem. Only once did I see evidence of a heartbeat in Intuit's customer support.

Hence, Intuit has reduced its support, in my eyes, to having me post anonymously on a public message board, merely to see if others are experiencing the same problems as I. For some reason, there is a certain level of comfort obtained when I find out that others are suffering from the same customer service incompetence as I suffer from Intuit.