Yesterday I tried about five times to do an Online update of my Bank of America credit card, downloading to Quicken Deluxe 2006, and each time Quicken tried to create a new account called "Credit card for Bank of America Other States." There was no option to import data into the existing account. I had to manually enter all the data off my statement.
Did BoA change something so that it isn't recognized? Even if they did change something, why doesn't Q2006 Deluxe let me specify which account to import data into? That option was grayed out. What can I do to match BoA to the existing account?
If Quicken doesn't know which account the downloaded transactions are for, you can not tell Quicken to use an account that is already activated for downloading.
Make sure the account you want Quicken to assign the transactions to is Deactivated for transaction download. [Overview tab/button, Change Online Services.]
Thanks John. BoA is not one of my accounts that is activated for transaction download because BoA doesn't work that way. BoA requires Web Connect for updating. However, when I get home, I'll take a look at my accounts just to make sure.
Since when? My BoA accounts (checking, savings & credit cards) all are downloading transactions using Direct connect method. I don't use the web connect for updating. They are a Bank of America; Other states set of accounts.
Have you tried activating it for downloading instead of using the web connect?
BofA has rules that vary by region, but in many states (BofA-All Other States, for example), Direct downloads cost extra (minimum balance requirements are an "extra" cost).
When BoA took over my MBNA credit accounts they DEFINATELY swithed to a web only download. Now, it will download directly into Quicken.. but I have to log into the BoA website...... no Direct connect.
That you can still use Direct connect is a puzzlement. You must have a grandfathered account type.
I'm guessing it *IS* activated, and that is why Quicken has it 'greyed' out in selection, and also is trying to create a new account for the downloaded transactions.
One of the BoA credit cards IS an old MBNA account. Downloads without any problems.
I wonder if state/region makes a difference as John P suggested. I looked at the Intuit Financial website and it looks like the majoritiy of the BoA instituions are web connect only. "all other states" which applies to my accounts is both so I guess I lucked out.
Which would make me think that that account can be set up as a Direct connect downloader.
I can't. I only have a BoA credit card; I don't have a checking or savings account. BoA will only do Web Connect for me. If I had an account and maintained a minimum balance, then I'd be able to directly download.
No it *IS NOT* activated. I checked again last night. It isn't activated and I changed nothing between the time a couple weeks ago when I was easily able to do a web connect and last night when I was not.
Based on what you've said so far, it should have been activated.
I've seen no information that would give a clue why your problem occurred; so all I can do is give some general thoughts on the subject.
The first time you complete a successful Web Connect download, Quicken "activates" the account for download ... and the account normally stays activated until you deactivate it.
Normally, accounts not activated for download are available to be assigned to a download when Quicken does not know what account the downloaded transactions belong to.
I believe that first Web Connect download establishes a link to the account at the financial institution that is intended to tell Quicken where to put all subsequent downloads for that account.
I don't know how that link got broken in your case, but if you did not do it (by Deactivating), my only other guess is file corruption. Here are some things you can try (Each option is an "or", not an "and" option: any one could work, they are not all "necessary"; they are in the sequence that I would consider them.).
Backup before trying any of these.
1.) Revert to a backup where the link existed (the account was Activated).
2.) Validate your data
3.) Clear all the (available) fields in the Account Attributes to spaces, then re-enter the data for those fields (especially routing number, account number, customer-id) [Before re-entering, insure that all the contents agree with what BofA requires ... which would cover the possibility that BofA changed something in that area - call BofA if necessary.]
4.) Deactivate ALL your Quicken accounts for download, then do a Validate (the validate process - option #1 - will not attempt to validate certain data that is related to online accounts while ANY accounts are Activated). You'll have to manually re-Activate any Direct Connect accounts.
5.) As a variation on #4, rename QDATA.QEL (where QDATA is the name of your Quicken data)
6.) Create a new Quicken credit card account, use Copy/Paste to move transactions from the old to the new account, then delete the old account. Don't Activate the new account (or enter any account identifying info, like account number), let the first download do that.
[If you have any Direct Connect accounts, option 4 and 5 will probably cause a lot of transactions that were previously downloaded, to download again, the first time you download after re-Activating those accounts.]
Oooops - You were right. It was activated. I checked it again yesterday and BoA was activated. I deactivated it and downloaded the update and when Quicken prompted to open a new account or put in an existing account, I put the data in the existing account and it all worked out just fine.
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