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Account Payments not being applied completely/properly (HQ)

Whenever a customer has outstanding receivables at multiple stores, payments are not being applied correctly at HQ.

The store receiving the payment gets global AR info from HQ and acts as if it applies the payment to both local and foreign receivables.

HQ shows the payment transaction but only shows a dollar amount equal to the amount applied to local receivables. The amount applied to receivables from other stores is lost--as in 'poof, you just lost track of $15,187.11' (real example).

Is anybody else experiencing this?

Tom

Reply to
Terrible Tom
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Hi Tom

We had a problem with a customer with multiple stores where payments were going missing and it was becoming impossible to rectify at the EOM.

I understand that it happened to us because we are in Ireland and that there is a known problem in Australia also.

The latest service pack for Version 2 resolved it (although we have run it less than a month ago for our customer, so won't be absolutely sure until after the 1st September)

In saying this, the fix we received was to resolve the issue going forward. Any historical issues had to be resolved by amending them individually (which our customer was not best pleased about)

Hope this helps

Reply to
jennydat

We have applied the service pack and I don't think it has resolved the problem. I know that the fix was of the "from this day forward" kind and didn't solve existing issues.

This has gone beyond simple frustration. As far as I can tell, RMS simply does not work for multi-store AR.

I would ask MS for help, but I fear two things: one, that they will charge me to fix what is quite obviously their problem and two that it will take them months to deliver a fix.

I am done with RMS. I will be begging ownership for money to change platforms ASAP.

Tom

Reply to
Terrible Tom

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