Hi Guys,
We have a problem with a client who utilises the customer accounts feature in RMS. They are trying to use the accounts receiveable detailed report and having some problems.
Essentially, the report shows all open account receiveables and dates and values.
However, when the client has been making payments on account, they are not attaching the payment to the transactions.
This means that the payments are all listing under Bracket and the Account Receiveables which HAVE been paid for are all listing in the relevant brackets as overdue, which obviously they are not.
The baseline figure is OK.
I guess the question is, is there any way to go through the payments and attach them to account receivebales retrospectively?
Thanks for your thoughts!
Matt