the calendar is a good function to have. Expanded functionality would be great. Design it as a watered down version of Outlook - set individual appointments that can be assigned to individual customers. That way you can search the calendar to see what appointments individual customers have scheduled. Being able to set up recurring schedules would be helpful, too.
If it doesn't make sense to expand the calendar functionality, then create functionality to synchronize customer list in RMS with Outlook. FRB
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