Cross with POS 2009 and lack of direction from Microsoft.

I've been waiting for this program to come out for a long time, and have been holding back on my own business software decisions because very little information has been released by microsoft sooner. My partner has less information than me, and this seems to be a common theme (if only all partners are like Jeff on these forums.).

I have Microsoft CRM and Microsoft RMS 2 in operation currently and was hoping that POS 2009 would create a very nice link to microsoft office accounting, which I could then link with CRM to unify all this data. However it turns out that Microsoft Office Accounting 2009 is now dead, there is no integration and I cannot work out due to lack of direction from microsoft which way I should turn. Can someone please help me with the following questions ...

1) Which accounting package should I go for, which will give me the best real time integration between Microsoft CRM & RMS linking all three togethor. 2) Should I stick with MS RMS 2.0 and by integration packages or upgrade to RMS 2009 and buy integration packages ? 3) Is it in Microsoft's future goal to cross talk information between the Dynamics products or has this fallen of the list ? 4) If you were in my shoes what would you do ?,, My latest thinking is to buy Quickbooks and integrate to RMS, then buy a thirdparty integration to microsoft CRM..... would this work,, anyone run this config ?

Thank you in advanced for any help, I'm sure I'm not the only one in this situation ?

Millwood had written this in response to

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: Paul, We integrate Microsoft CRM with many other systems and there are a few patterns of integration that are common but every customer seems to have a slightly different scenario to address that is unique to their business process. This makes a "standard" integration or cross talk between products somewhat problematic. It is also the main reason that Microsoft has not tried to force a single integration scenario onto the market with an "out of the box" integration. In our experience it is best to address integration with a specialized mapping tool and the guidance of someone who has done it before. We use Scribe for many of our integrations. It is fairly inexpensive and robust enough to manage many scenarios.

In your situation I would look closely at the most recent version of POS and determine if it meets your needs before you invest in any integration. If it fits then do the upgrade to the new POS and then address integration. In the long term it will be better to be on the most recent version I believe. For accounting software the requirements driving your choice of system can vary widely and I would not go with a recommendation from a message board without some very serious first hand evaluation. Quickbooks may work fine. Microsoft Dynamics GP, AX and NAV are all much more robust solutions for the long term but these systems are more expensive than QB and Office Accounting 2009. If you determine that QB will meet your needs there are a couple of offerings for MSCRM to QB integration that we can point you to.

Overall I would highly recommend that you find a Microsoft partner to help you evaluate options and determine your integration strategy. Otherwise I think you will find yourself spinning your wheels on the variety of options out there and potentially making some long term mistakes in the approach.

Scott Millwood President Customer Effective, > I've been waiting for this program to come out for a long time, and have > been

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