I have integrated a website with RMS. When orders come in, I make them a workorder and send a PO to the distributor that will ship the product. At the end of the day, the distrbutor sends me the tracking number. When I bring up the customers workorder and enter the tracking number, I then complete the transcation, then press Shift/Control/F8 to mark the order processed. This should email the tracking number to the customer in the Thank You email.
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