I have integrated a website with RMS. When orders come in, I make them a workorder and send a PO to the distributor that will ship the product. At the end of the day, the distrbutor sends me the tracking number. When I bring up the customers order and enter the tracking number, I then complete the transcation, then press Shift/Control/F8 to mark the order processed. Does this send the tracking number to the customer? If not, how can I do that with out going to Outlook and physically doing so?
Emailing Tracking Numbers
Nov 09, 2006
2 Replies
Bill,
RMS does not send one. Sounds like a good idea though. Maybe add it to the suggestion box.
If you are using Worldship for UPS, there is a field you can fill in for their email address that will send the customer and you if wanted, an email with tracking # and a delivery and/or exception email too.
FedEx may also.
You might want to take a look at ShipRush.
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It has modules for USPS, UPS and FedEx that tie into RMS and it appears that by checking the Notification checkbox, it will send an email also. 14 day demos are available.
You could accomplish this with a trigger on the shipping table and using CDONTS with a stored procedure to send the mail:
how to use CDONTS/CDOSYS with a SP:
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