MS POS (Not RMS) Lockup Issue

I don't believe I have ever seen anyone else posting here about the MSPOS/Casio bundle. Either it's not a very popular combo, the folks who buy it aren't newsgroup users, or you got a lemon...

You've probably noticed that the folks who post regularly are strangely silent whenever MSPOS comes up. That might tell you something... Or it might not... I knew that I was never going to sell a copy of it about

I think I told you before that I have a hard time characterizing a business that is so heavy on tips as a "Coffee Shop". Starbucks is a coffee shop - there is no tip line on their CC slip. It sounds like you have a "Restaurant" - MSPOS and RMS are decidedly NOT recomended for Restaurants. I know that isn't helping you now.

I would suggest that you disable the MSR in MSPOS and get a standalone credit terminal from your Merchant Services provider. That should allow you add the tip line, although you still won't be able to easily record it in POS. Actually, I would suggest that you eat the cost and go get a system that actually meets your needs, but I believe you've said before that is not an option.

Glenn Adams Tiber Creek C> We are using MS POS and frequently experience a system lockup in the midst of

Thanks, Glenn

I'm not going to disagree with you about the Casio being a lemon. When we first had driver issues, I tried contact Casio technical support and they didn't know anything about the product. Our intent on going with the QT8000 was the benefit of its tiny footprint, ideal in a coffee shop where countertop real estate is at a premium.

We went with MS POS because of Microsoft's emphasis on usability (my background) and the fact that a coffee shop will likely have frequent employee turnover and new employee training needs to have a shallow learning curve. The product is user friendly (with the exception of system lockups) and adding/eliminating items, tracking inventory, and monitoring sales are easily accomplished from a remote management location. It's just not a mature product yet.

I have been in frequent communication with both development and support engineers at Microsoft; I have to say their support efforts have been diligent and we have been able to get past some debilitating issues. Far superior to the support we've sought from other manufacturers (read: Casio).

And I will disagree with you about CC tipping at coffee shops (including Starbucks --- which has a gratuity line at its airport facilities). I feel this was an early on requirements gathering shortfall by the development team.

M Kalmus Dogtooth Coffee Company

"Glenn Adams [MVP - Retail Mgmt]" wrote: