Perform Verification via EDC Inadvertently Not Checked

Oct 07, 2005 1 Replies
E

I launched my system today. The first two transactions that were tendered were credit cards. Unknowingly, the setting for the Credit Card Verification had the "Perform verification via EDC" unchecked.



The receipt printer generated the signature slip and the receipt, but upon second look, I see they have no authorization. While the transactions appear in the Journal in POS, they are not included in the Settle EDC Transactions part of Store Operations.



What am I to do now? Will I be able to process these somehow?



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J

Eddie,

Void or return the sales and re-enter them. That's assuming that you can read the credit card numbers stored in the database.

If you have XXXX XXXX XXXX 1234 printed on the receipt, check to see if you have encrypted the number in the database too. SO Manager | File | Configuration | Options tab | General Options | if Mask credit card numbers is checked, then the only way to retrieve the number is to contact the customer for it. If its unchecked, we can find the number in the database.

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