That would not surprise me. In my previous work for a big (cubist) tax preparation firm, we had a number of clients who would come in and complain that we did not file their return electronically, they had specifically come to us and paid our fees for the return to be filed electronically. My reply was that we only charged for filing the return by the appropriate method for their particular return - there was no difference in cost between paper or electronic. However, as a private tax preparer, I am seriously thinking about charging an additional $15 for the PAPER returns as they require me to print and deliver in a short timeframe. The electronic returns allow for a scheduled back-end work. (In fact, I am still working through the back-end work on my returns even though it has been 6-7 months.