Advice please

I would write and say you are taking them to the small claims court. Point out what they promised and that they havent followed through. Dont say 'unless you fix it within x days' because they might fob you off again, just say you are writing to inform them. Or you could call, and ask for address details because you are going to write to inform them officially. Then do it. Make sure a contact phone no is in the letter. Then wait a week and if nothing happens then go to the small claims court. I'd guess this might prompt them to fix it, and if it doesnt well then you should be going to the SCC anyway.

You can always claim in the letter a sum for stress and time lost. Dont make it stupid though. Looking at the financials problem pages banks generally seem to be willing to cough up 100-200 for this sort of aggro. Plus you can claim the SCC fees on top in the letter, better check exactly what they are..something like 44 IIRC?

In message , john southern writes

Have you reported this to the police? What do they say?

Have you seen the cheque that is fraudulent, is it a good forgery? Whilst I know this might seem a silly comment you can only sue Halifax if they have been negligent. If it is a very good sig then they havent been negligent.

Stop dealing by phone. Put it all in writing from here on.

Daft question i suppose and possably in the FAQ but how would we go about taking them to the small claims court ?

Cheers,

Jon.

It might help if you hadn't snipped the bit telling me why.

but.....

Why not FOS ?

Negligent or not, they had no proper authority to pay out of the account.