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Bank closed our account mistakenly can we claim loss?

On the 29 June my wife wanted access to her instant access ISA in a Barclays Bank branch and she was surpised to be told that the account was closed.

The branch could not give a date when the account was closed despite the cashier calling over a supervisor. Nor any further advice could be given to us about the account by the branch.

After going home and phoning the complaints department we were sent a letter saying this would be dealt with by 11 August.

Several phone calls later we received another letter saying it would be dealt with by 9 September. Which is eleven weeks, ie nearly three months, from originally contacting the complaints department.

We were going to close this account because we learnt by chance (from Radio

4 early one morning) that this account interest was suddenly reduced to just 0.1% interest. We have no knowledge of being informed of this fact by the bank.

After leaning of the reduction of the interest rate the intention was to transfer it to an Abbey instant access saver, where we would be getting 2% net interest on the three thousand pounds in the account.

Can we make any claim for this lost revenue and inconvenience , that they are likely to take any notice of ? Is there any particular way such a request should be worded?

Reply to
john brooks
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please clarify, closed.

If it contained 3K and you have records showing the contents then there can be no argument, surely.

Why did you leave the bank. I find standing ones ground, with a very slightly raise voice, always works a treat and gets a Manager involved. Also DO NOT be taken to an office where you are out of public view.

Reply to
Kurt Ayrez

Do you mean lost interest?

yes you can

if you mean lost earnings for the time spent chasing it no.

you can also claim a sum for the inconvenience, perhaps 25 pounds

Initially probably not, but eventually they will.

If you don't get the result that you want, complain to one of the financial letters pages in the Sunday newspaper. They are always dealing with cases like this

tim

Reply to
tim.....

Thank to all. Could i claim for the lost of interest that i would have got by transferring from Barclays to the 2% Abbey account three months earlier, since Barclays only have my word for it that I was going to transfer to that Abbey account rather than say just spending the money?

When I write to the Barclays complaints deparment requesting lost interest is an email considered adequate or should the letter always be by land post? If by land post is it worthwhile to pay a pound to have it registered in case they say they never received it? Thanks for any further advice.

Reply to
john royce

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