Attention Lloyds TSB Management

Next time they ask just ask them to put it on your account that you do not want to be pestered. I did this after about 100 attempts by them to get me to have an account review (Would I like to pay service charges??!!! NOOO)

Then they will only ask when they're being cheeky and looking at how much you have in your account... ;-)

In message , nospam wrote

The Royal Bank of Scotland counter staff also have this annoying selling technique. I don't use a RBS branch that often but EVERY time that I do they try and get me to change my mortgage, bank account etc. - usually to something that would cost me more such as an account that offers discounts on goods and services that I would never use - all for a special price of £120 per annum.

I once received a letter informing me that I should contact the bank immediately about a problem with my account. On phoning the branch they calmly told me that there was nothing wrong with my account and they only wanted to offer me a free financial health check!

The Bradford and Bingly also use similar objectionable selling techniques - but using the phone. They kept leaving answerphone messages telling me that I should contact them urgently, but without saying why. They seemed surprised when I closed all accounts with them as a result.

Wasn't it a Barclays cashier who said "you may think we are a bank, but we are told that we are a shop". A bit like the one in "open all hours" it would seem. After all 2bn profit a year isn't enough. These people have to find ways of making even more profit.

I guess one simple solution is not to visit the branch unless you absolutely have to.

Wait a minute, isn't it LTSB that have this super new current account which gives a decent rate of interest provided you pointlessly log into online banking on average once a month? How do they make money out of that, or is it just so that when you forget, they can slash the interest rate back to

Brian

Surely if you have a current account you would check it more than once per month!

least 1000 per month you are good for a credit card, loan, mortgage, life assurance, buildings insurance, contents insurance,Supply of Electricity, Supply of Gas, Telephone calls,Investments etc etc. All banks are doing it and until customers tell Head Office by complaining I can only see it getting worse, much much worse. Eric

If you pay your bills on-line, you are likely to be logging-in more than enough times. They also limit the number of cheques you can write, IIRC.

Don't know about the 'we are told that we are' bit - but they were not wrong - banks are businesses and the branch is the shop-front. I fail to see your point!

After all 2bn profit a year isn't enough. These people have to

Thats what high performance companies do - make profit! Do you complain if Vodafone make profits (10 Billion last year), or AstraZeneca ($4.6 Billion)? No of course not! Why should a bank not look to provide it's investors with as maximum return as possible? Get real!

Don't know about that, but the point of encouraging customers to make use of online banking facilities is to migrate low value business to self service options - if a bank can encourage a customer to cancel their direct debit online, or pay their credit card online direct from account it ultimately saves the bank money - in cheque processing, staff time at counter, staff time in audit etc etc. This increases profit, and hence we returnt to the earlier argument. It is quite logical really.

M C

Why would that necessarily involve using it online? We have an HSBC account with on-line banking, I do occasionally use the on-line banking but it's probably less than once a month. We get monthly paper statements which I check for obvious anomolies, their monthly arrival is quite a good prompt for me to look at them which I might well not do otherwise.

In article , nospam writes

Leave I did.