Lloyds TSB Amex

The terms and conditions Lloyds TSB uses for you to get interest on your current account always struck me as pretty bad. Don't you need to pay in over 1.5k per month and look at your account online several times per month?

I actually have a cash ISA with them as their rate on amounts greater than

9k are good. The bastards did lose two of my cheques though. It would take too much time to change now however. I've never had any problems with Halifax so far, and their telephone support isn't in India.

cd

I think it's £1k, I'm not entirely sure. I wouldn't have thought clearing at least £1k through the majority of current accounts per month would be a problem! (Most people earn over £12k a year net!)

I opened a suite of accounts with Halifax last year, and wanted to do a balance transfer between for that months balance on another credit card (as I pay them off every month) - I think it was around £2k. They filled out all the forms, but forgot to action the B/T, which resulted in me getting charged for non-payment of the first card, as well as interest on the £2k.

I went into Halifax to complain, expecting them to bow down before me whilst apoligising relentlessly and offering to pay for the charges they had incurred me. However, all I got was a plastic looking woman telling me it was my fault. I'm not entirely sure why, and she couldn't explain why either. Next customer please.

I telephoned the original card issuer which I made the B/T from (Egg), and they refunded my fine for non payment, zero'd my interest and offered to B/T back from Halifax to my Egg card again at 6 months interest free, or 2.9% for the life of the balance - my choice. They were very flexible and totally customer focused.

That next week I shut down my accounts at Halifax, whilst politely voicing my disatisfaction to the branch manager. He was a bit more helpful than the desk clerk, but sadly that bad customer service and accusing me of it being my fault (when the branch manager even admitted it was their fault!) left me with a bit of a back taste.

Never again will I bank with Halifax. That is,unless they manage to offer me something I can't refuse! A 10% AER Savings account would do nicely :-)

Every time I have spoken to Lloyds TSB on the phone, the phone operator has been Scottish. It's nice, even if I can't understand half of what they're saying!

Apart from their press release

I cannot find much else on the new card.

If it encourages more smaller places to accept the card then it can only be a good thing, as it's annoying to have the card refused and having to use my fallback mastercard with a lower cashback.

Amex have always used Lloyds TSB as the clearing bank in the UK.

It changed recently, used to be a two tier thing, the tiers being 1000 and

2000. Now its just 1000.

wrote

... and presumably, didn't they tell you the usual "please continue to pay your old card as normal until you have confirmation that the balance transfer has completed" ?

wrote

So you hadn't checked that it had gone through before not paying the original card?

wrote

You expect a lot, don't you? :-(

wrote

Because you didn't ensure that your minimum payment was received by the old card issuer by the due date??

I signed and filled the forms out which were fed directly onto their computer about 20 days before the payment date. They assured me it would take 7 days at the absolute maximum and it was all underway.

I'm a busy boy.

Yes. The banks are there to serve me, not the other way round. As soon as a bank lets me down, I'm out of there fast. Same goes with other businesses and people. I don't suffer fools lightly.

Maybe so. But they had 20 days to do something which should take 4-7 days. They assured me the BT was in progress when it wasn't. They lied, they were the weakest link.

For those who are interested:-

I received all the details this morning, all I had to do was sign and date one form and my card is supposedly on it's way once they recieve my completed agreement form.

The rate is 14.9% putting it inbetween the Lloyds Gold and Platinum. It is a "Reward" card, but I don't have any details about what this entails yet.

Aesthetically, the card is white with the usual Lloyds TSB logo in the top left, and a blue AMEX symbol in the bottom right.

In message , snipped-for-privacy@gmail.com writes

A bank's first responsibility is to its owners -- its shareholders.

Not that I'm disagreeing with you, 'cos I'm not..

..but what to the shareholders have to do with my balance transfer!

I am a consumer, they are a business. Businesses serve consumers.

Whom they are responsible to is of no concern to me. Tesco's are responsible to their shareholders, yet I don't bear that in mind when I decide whether or not to do business with them on my weekly shop.