Recieved today a brand new chip-and-pin card from Bank of Scotland, in one of those envelopes re-packaged and disguised for security reasons to look like its from a garden centre in Cumbria.
Good idea. Only problem is the card is not for me. Unbelievably, the address on the disguised envelope is not the same as on the original letter hidden inside, which has this chaps correct address. The address on the disguised envelope does not exist at the post code, and is a corruption of the correct address. Its been delivered to me as the posties best guess.
The error occurs here because this chap stays at (made up for illustration) 9/3 Imaginary Court, a high rise block of flats which is situated on a street called Scheme Road. The system cannot handle anyone staying on two streets - Imaginary Court and Scheme Road and ends up printing out the corrupted address 9/3 Scheme Road, which is in a low rise block of flats 200 yards along the road.
This mistake is likely to be repeated with every single new chip-and-pin card HBOS send to customers in high rise blocks, particularly Holyrood Court and Viewcraig Court on Dumbiedykes Road, Edinburgh. I have destroyed the card and can confirm at least two other people have recieved cards in similar circumstances.
In fareness to HBOS they are not the only company to do this, Scottish Gas and many others do the same, people often end up using a work- around whereby they get companys to send mail to a "deliver to" address, which is different to the address "the system" insists on using . Banks however should be taking extra care and not relying on shoddy address databases that have bugs like this.
Douglas.