Apologies if this has been asked time and time again but a google search only seems to give me the results of claims rather than the process.
What is the process for claiming against the company who sold me an endowment mid 1988? Needless to say it has performed abysmally and will leave me with a projected shortfall of £20k in 2013.
I have the option of an excellent share matching scheme with my company (which is performing extremely well) and it would seem sensible to surrender my policy and put it into this.
My question is should I have grounds for claiming compensation on top of the surrender value?