Identity crisis - Fidelity

After 12 years of buying on-line ISA's through Fidelity they have decided that they don't know who I am, despite having my NI number, bank account details (for dividend payments), address, telephone number, and details of telephone calls to them and from them.
They now have decided that I should send them my passport or photographic driving licence (I only have an old style one) and some other proof of address, originals or certified copies.
What gives?
Reply to
AnthonyL
Don't know but the same for me last October. Had to get a couple of certified copies, cost £6 from the Post Office, a complete farce along the lines of "just stamp there and sign/print under it"
It came along shortly after they changed administrators mid 2009 so I suspect some quality control bozzo found a non-complience in the old records.
Sent a winge-ing covering letter and to their credit they did reply.
Reply to
rich

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