Whe my husband died 2.5 years ago I was deeply distressed to find that his pension had no death benefit and that all I was entitled to was the return of the premiums paid.
The FA who came to see me took from me a copy of the death cert to pass to Eagle Star, the pension provider.
Since that time I have left messages frequently with the FA requesting information as to when I would be paid.
This week I wrote a "7 days or see you in court" letter and the reponse was instant.
Apparently ES have not paid because they have not had sight ot the letters of Probate - for which they never asked.
Is this fair and reasonable? My inclination is to report them to the FSA.
Had I died in the past two years, no doubt the monies would have "disappeared.
Pat