Quoted from BBC online article:
The banks take advantage of our inertia - of our reluctance to seek out the keenest deals for banking services. The same is true in telecoms and gas. BT and British Gas derive huge benefits from the millions of individuals who can't be bothered to seek out cheaper providers of their services, or are simply fearful of change. But if they are making profits from our inertia, who is to blame? Is it BT, British Gas and the banks? Or is it us and our unreasonable reluctance to switch banks or telecoms provider or gas supplier?
How many of you have switched banks, used alternative suppliers, etc.? I'm not too bothered with low int. rates on current accounts as you're best off squirreling most in a savings a/c (which I do).
Seb