Tthis type of tax advice can come at a high price, and it seems a pity that people can end up paying so much for advice that's free from Inland Revenue staff.
Companies like PTS may well adorn their websites with photos of angry looking staff 'berating the revenue', but the reality is that nobody in the Inland Revenue wants anyone to pay more than they are due. They might just simply not know something about yourself that you do.
If any teacher thinks they might be due a refund, they should get in touch the Revenue themselves first, and see if they can come away about
60% richer!
You'll need to have your National Insurance number and employer's tax reference number to hand. (Get the employer's tax reference number and tax office phone number from your payroll department if you don't know it or you've changed job since your last P60.)
The sorts of things that PTS will ask the revenue to check for are:
- Professional body subscriptions not being included in your tax code as they didn't know you were paying them, where these are necessary for your job and not paid by your employer
- Them not having complete employment history, resulting in a main job being taxed at BR as if it was a second job, or a week one 'Emergency' code being operated at a main job you only had part of the year.
- You having given up work part way through a year having paid tax
- You or your partner having claimed your full entitlement to Childrens Tax Credit for the couple of years immediately preceeding the 'New' Tax Credits system when it was paid through your tax code
- You having to pay for the laundering of a uniform with a logo on it, where your employer doesn't provide facilities and you couldn't wear the clothes outwith your work
- You *having* to use your car for your work (not commuting sadly :) ), but your employer not refunding the mileage at the full Inland Revenue approved rate
- You having previously used to have a company car, and your tax code not being changed when you gave it up.
- You being on low earnings (less than about £6500- changes by year) and paying tax on savings, or on low earnings overall after taking into account earnings from more than one job and paying tax at BR on a second job.
There's lots more reasons, so if as PTS suggest there may be something that you or the Revenue miss, you can always go back and ask The Tax Refund Company aka Taxbuddies aka Personal Taxation Services to check later, once you've claimed 100% of any refund you know you can get yourself!!
The biggest successful claims usually arise from cars incorrectly coded, being on a BR code at your main job for many years, or not having CTC in your tax code for the couple of years before the new system came in when it was claimed that way.
The vast majority of claims are however for for things like professional subscriptions, and although they aren't worth much it does add up if you've not been claiming something for 6 years.
Of course you might might find listening to a few minutes of Revenue muzak too much for you and prefer to use an agency anyway. If you do, please be careful as there's very many out there, with varying standards of practice.
Things to beware of:
- Find out who your dealing with; who is the individual dealing with you? Check that they've got the qualifications they claim before signing anything authorising them, and check that anything they ask you to sign looks reasonable. It's no use a company having a picture of their one qualfied member of staff on the website if the work's actually done by 100 people that don't have a clue.
- Check that they have maximum fee. If you've been on the wrong tax code for six years you could have a claim worth thousands that isn't any harder to make then one for a few hundred. If they charge a standard percentage with no maximum you could end up paying an enormous fee that's really disproportionate to the work involved.
- Make sure they will automatically return your documents to you without you having to chase after them
- Check where the company is based. There are some web-based organisations that are entirely outwith the UK and even the EEC, apart from a post box and a redirect non-geographical phone number. If you sign your refund over to them and then have problems it could be difficult or impossible to seek recourse.
- Beware of the too good to be true claims, and people abusing the Self Assessment procedures. As posted above, the Revenue will often repay now and ask questions later, so that the vast majority of legitimate claims are dealt with faster. Don't be caught out by less than scrupulous people that will obtain a refund by filing a Self Assessment return showing large spurious expenses, take their cut, and then leave the IR to chase you for the full amount back after they've head for the hills!
- Make sure that the agent will take steps to stop the overpayment happening again, not just invite you to make another claim with them in a years time so they get another commission.
- If it all starts to go wrong, contact your tax office immediately
I'm afraid you'll find that the PTS service slips up on a few of the above pointers.
Also remember - if you find out you've been paying the wrong amount of tax, that doesn't necessarily mean it was too much!!!