Cluelessness continues, though this seems to be a genuine misunderstanding of the nature of my query. Herewith text of Halifax's letter dated 2nd April received today. E&OE.
--quote Thank you for your letter of March 20th 2004. I was sorry to learn of your concern about the way our Regular Saver Account is advertised.
Due to advertising guidelines set down by the British Banking Association, our advertisements must quote the AER and the contractual rate (gross) for accounts. The AER must have the greatest prominence. Therefore to comply with the Code, the AER of 6.05% for the Regular Saver had to be the rate on our advertising material. Our literature does explain that the AER is a notional rate illustrating what the interest would be if it were compounded each year. We do not compound interest on Regular Saver as the customer can change the amount of the standing order and the date funds hit the account. Therefore the contractual rate on which the customer's interest is calculated is 6.00% gross.
The guidance note issued by the BBA in January 1999, which introduced the requirement to quote AER in every advertisement, were produced to ensure that all adverts included one rate which is capable of comparison across all adverts, regardless of product provider and how interest is calculated or paid. We did take legal advice as, given the choice, we would have preferred to promote the contractual gross rate in the most prominent position. As this could not be done without breaching the code, we have followed the guidelines and used the AER.
I can confirm that the interest is paid on the Regular Saver account once, at the end of the 1 year fixed peiod, immediately before the balance and interest are transferred. I am sorry that your local branch was unable to give a satisfactory response to your question. In the light of feedback and enquiries we have received about this new account, our branches have now been issued with information to help them answer queries such as yours.
I hope that I have clarified the situation for you. I enclose a copy of our leaflet, 'Personal Customer Complaints - Here's what we'll do' which explains your options should you remain dissatisfied. It also confirms our membership of,a nd the ultimate availability of, the Financial Ombudsman Service. If I do not hear from you within 8 weeks, I shall assume you are satisfied with my response, and will close your file.
[Customer Relations Manager - Core Business Team]--unquote