Ryanair refund

Oct 25, 2009 45 Replies

I booked some Ryanair flights for September but I never confirmed the flights and in the end I didn't travel.



Is there any residual part of my payment which I can get reimbursed?



I log on to the Ryanair website but I can't see an option for any reimbursement. Ryanair probably wouldn't make it obvious anyway.


Eh? By paying for the flights, you confirmed your intention to fly.

What confirmation are you refering to?

Why do you think Ryanair owe you any money for not turning up to a flight you paid for?

are you saying that flights can be booked or rather pencilled in and paid for then if not confirmed by you after say a day or a couple of days then they are reallocated.

Well, in theory at least I can see that the tax you paid should be refundable.

But lack of confirmation is not the same as assumed cancellation. I rarely confirm as I always forget, but never having problem getting onboard.

You should be able to get the tax back in theory but Ryanair charge an administration fee that cancels it out by the looks of things, as I found out recently. And, yes, it is impossible to find out anything on the website. Maris

Yes, the tax. Ryanair got taken to court about this though so don't like it and therefore charge you an "administrative fee" which is equal to the tax.

They don't make it all obvious, but you won't get anything anyway.

Possibly because Ryanair made a small but significant saving in their costs (e.g. fuel used) and that it would be only fair for them to share it.

And they lost in terms of the coffee you'd have bought on board, and the scratch cards, and the perfume and cigarettes and duty free drink, and the sandwiches and Pringles, and the watches and jewellery and models of the aircraft.

It seems to me you probably owe them!

Since I have never flown with Ryanair, I must owe them thousands. Tell you what, tell O'Leary he can call at my place for payment so I can tell him in person to f*ck off and die agonisingly slowly.

Now how did I know that?

No of course not. However, if you divide the total sales on board by the number of passengers, it comes to a tidy sum, and it's one of the ways Ryanair keeps its fares rock bottom. If you don't take the flight you've booked, they have been denied the possibility of selling to you. And by not cancelling, you have denied them the possibility of selling your seat again and having another passenger to sell their goods to.

Why? It's largely because of him that air fares are now so low, and why all other airlines have had to retreat from the extortionate fares they were charging only a decade ago.

In the late 90's I flew ordinary class with BA to Berlin. The return fare was £399. Would you still like to pay fares of that order, even if it did include a meal and a coffee?

How significant is the fuel saving? How would that stack up against variation in fuel consumption caused by weather conditions and other factors?

The total fuel used for a flight, divided by the number of passengers, can be a sizeable amount per passenger. But what is the actual saving if one passenger doesn't travel (since most of the weight must be in the aircraft itself)?

Anyway, I would expect ticket pricing to take account of a certain number of no-shows across all flights; for a refund to be given in these circumstances, would likely increases prices for everyone. And almost certainly Ryanair T&Cs would rule out most forms of refund.

I've never paid an LCC anything at all once I've got on the plane. I don't think I am alone

tim

He might be saying that, but if he is, he is wrong.

I suspect that he means he didn't check in. Though as the deadline for that is 40 minutes before the flight leaves the airline will have zero opportunity to re-sell the seat of an unchecked-in passenger and it is unreasonable to expect them to try to do so. (Not withstanding anything in Ryanair's T&C which might override such an expectation anyway)

tim

When you fly on any airline you have to confirm you will attend by contacting the airline a few days in advance.

Ryan Air split out the charges for every little thing. Here are some and this doesn't show the money taken for taxes and insurance.

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If they didn't split the costs out so minutely then maybe as a no-show I would forfeit the whole amount paid. However as they specify what the charges are for then there are several charges which my booking did use. For example....

I paid an extra fee for checked baggage and there is no way RyanAir incurred any cost for that.

I made no use for what I paid under "boarding fee".

I didn't make use of what I paid under "online check-in".

Interestingly the T&Cs don't rule out refunds but Ryan Air handle that by raising an admin fee for the cancellation. I posted to ask if there might be still be a residual amount left for me after the admin fee was paid.

Cheers mate. Thanks for the info. Got to watch out cos several replies didn't even understand the question or what Ryan Air does but they still answered.

Ryan Air are expensive because the advertised fare is only a tiny fraction of the total cost and they are totally inflexible.

Nonsense.

If you ordered a meal in a restaurant but decided when it was served up that you weren't hungry and didn't eat it, would you expect a refund?

What most airlines do in practice is to *over-book* their seats, in the expectation that there will be a certain percentage of no-shows. If there are not enough no-shows and too many passengers pitch up for the flight, they will upgrade some of them to first class (assuming first-class is not sold out), failing which they will offer passengers some sort of incentive (perhaps even a complete refund) to volunteer to travel on a later flight.

If you want flexibility, use another carrier and find out the hard way just how much they charge for it. However, what you want is not flexibility but to weasel out of a contract you made and even paid for in full up front.

As for them being expensive, they have a deal on at the moment of flights each way to European destinations for just £6. For example, travel to Billund on 11 November, come back on 14 November, and you can get there and back for £12. You need not pay a penny more. Find me any other airline that will take you anywhere for anything like that price.

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