RSA's UK business has been taken over by MoreThan. However not all products have been transferred. My buildings contents insurance with RSA has not, and MoreThan says that my policy doesn't exist in their records. It is a nightmare trying to pay my renewal premiums online. Actually it is impossible; I have to resort to a cheque in the post. It is also not possible to email RSA - they don't even have a customer services department, and when I tried to fill in the MoreThan complains forms it kept responding that there was an error with the page and please phone these nos. In other words MoreThan can never receive complaints made online because their website is crap. What total incompetance. But what else can you expect from Insurance Companies? Par for the course.
Here's my letter of formal complaint:
It is quite ridiculous that a payment to renew a RSA policy cannot be
MoreThan apparently have taken over most of Royal Sun Alliance's UK
business. The former has a proper customer service online system,
whereby payments can be made electronically. The latter has not.
So why is it so damned difficult to pay a RSA Buildings Insurance
electronically, actually impossible? Nowhere on the RSA website does
it allow for this. And the RSA website is a confusing mess anyway - I
know - I design websites for a living.
Enclosed is a cheque. I no longer use cheques and my cheque book was
well misplaced during renovations hence the delay in paying.
Please raise the issue as a formal complaint of the RSA website being
so unfriendly and confusing, together with the lack of any method to
pay by electronic means.
I could set up an Internet Banking Account with Nationwide. Now they
do have a superb website. But for this I need the sort code and
account number for RSA and RSA aka MoreThan wont let me have these.
With the utmost concern,
- posted 8 years ago