Finnish Sampo Bank -which is owned by Danske Bank- has failed on Internet Bank Initialization. However normal customer service is available in person by a bank visit.
Bank's initialization prosess on system and automata integration has been going on over seven days during which time banking services have been halted from four to seven days debending on the form of a service.
Immediately I was informed of Danske Bank integration and initialization process taking so long time I changed my bank, which proved to be a good idea.
Besides famous of Islamic cartoons and political scandals is Danmark now famous of their banking skills.
Perfectly said. Today I logged onto the webbank on the new "Sampo" internet banking for the first time.Not only was I faced by the ugly design and complete disfunctionality of the user interface, but trying to transfer from one of my account to the second was a real challenge. The accounts show the number but not the amounts of funds they contain and the previous click away from "transfer between own account" has become a venture into several steps of painfull clicking.
The banking experience is long and contains many unnecessary steps to complete simple tasks. In comparison with the old system it is light years behind. Not only that ,but after managing to transfer some fund in to my second account, the amount wasn't reflected in that account and when trying to pay a bill which was for a larger sum than what the account had before the transfer, the whole system shut down ( not my browser) and it kicked me out to log in again. Guess what , I did this run- around for 15 times and every-time the system couldn't understand that some funds were transfered from one of my accounts to the second of the same bank, thus not being able to full-fill the request of payments. I don't suppose they expect me to wait 3 days for that in between account transfer from the same name.branch..:-)
I mean we are in 2008, how hard is it to program simple banking tasks that have been going on for years. I am feed up and changing my bank tomorrow. I have no time to be running around to any in-bank customer services point and have to face a line of 30 people who also had trouble. Instead of putting their money in changing the logos and signs on every branch in Helsinki, here is a clue....make your online web service work fast ! To bad Dansk (Sampo) it was a great service before the change.
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