A client of mine had a recent server mishap that caused them to lose 3 months of sales data. Fortunately, they keep paper records of customer charges and were able to adjust the customer balances accordingly.
This worked for most of the statements. However, there is a small group that is really throwing me for a loop. This group of statements is printing a new balance due that is completely different than the balance due as listed in the customer manager. The difference between the correct amount and the mis-print is exactly the amount listed as "Previous Balance" on the statement. Looking at the xml file for the statement, the previous balance figure comes from AccountStatement.PresentStartingBalance.
I am quite familiar with the table structure running RMS and have written many web-based applications and reports. Does anybody know exactly how the previous balance is calculated? To rephrase the question, which fields and parameters are used to specifically arrive at this figure?
Any ideas are much appreciated...
Alex Nielsen Nielsen Technology, LLC