I have a customer that had balances due to us in a previous software program we were using, and when we set up their account in RMS, we added the balances for three invoices by doing a debit adjustment. Then when they paid, we recorded the payment in POS. However in the POS, the three payments still show up in the open account receivables window, even though the balance on the account is actually zero. Somehow when this payment was recorded it didn't get applied against these specific balances i think. How can I associate this payment as being a payment applied against these charges, so they don't show up any more?
Thank you, Kevin