account balance still showing after manual adjustment?

Question

we had some customers that still had balances due from invoices that were done before we switched to RMS, so we did some debit adjustments to add these balances to their accounts. on one customer in particular, we did two credit adjustments to show when these accounts were paid, instead of doing the payment through the POS. now whenever we bring up this customer's account in the POS when we want to post a payment, these balances from the debit adjustments still show up as being due. is there any way to get these to stop showing up in the POS as if they are still owed by the customer?

thanks, kevin

Elizabeth · Accepted Answer

You should credit the customers account.  It should change the balance immediately.  However it will still print a statemennt at the next billing cycle to show this "activity" even though it was you.  --   Elizabeth M.  > we had some customers that still had balances due from invoices that were  > done before we switched to RMS, so we did some debit adjustments to add these  > balances to their accounts.  on one customer in particular, we did two credit  > adjustments to show when these accounts were paid, instead of doing the  > payment through the POS.  now whenever we bring up this customer's account in  > the POS when we want to post a payment, these balances from the debit  > adjustments still show up as being due.  is there any way to get these to  > stop showing up in the POS as if they are still owed by the customer?  >  > thanks,  > kevinbegin 666 p.gifM1TE&.#EAH0`1`( ````3S/___R'Y! $```$`+...

kskinne · Answer

as i stated in my original post, i have already applied the credit to the account but the invoice balances are still showing up.kevin

Herb · Answer

If you applied a NEW credit AR, instead of applying it against the original debit, then both the credit and debit adjustments have a balance.  The net of the two are $0, but the system will apply them unless you tell it to. Click the Receivables button, then click Adjust to adjust the specific receivables balance to $0.Herb

kskinne · Answer

yes herb, i believe that is what we did - we created a brand new credit adjustment that was not associated at all with the original debit adjustment, when we should have seleced the balance created by the original debit adjustment, and applied the credit to it. how can i remove this credit adjustment so we can re-do it? is there some way of doing this in manager, or can i remove everywhere in the database where data for this transaction was written to the tables?

thanks, kevin

Herb · Answer

Don't do it in the database to much room for error.  Just adjust the credit by issuing a debit to it.  Then go to your debit and issue a new credit to it.  Basically, adjust your adjustments!Herb

account balance still showing after manual adjustment?

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