Credit Card Transactions Not Showing in Sales

When we open up the transaction details for a sales subaccount, all of the items that add to the total are transactions that were paid by check. Such items show Credit as no value and Debit equal to the amount of the the
invoice attributable to the sales account number. So far so good.
Any transaction that is paid by credit card is showing on the detail as a line with the Credit set to $0 and no value entered for Debit. All of these transactions appear to NOT be added into the Accrual or Cash version of the income statement.
All of the affected transaction are being received as a Customer Payment to the bank account that takes credit card transactions, and superficially the processing of the initial payment looks identical to check based transactions.
Can someone help us understand why the credit card based transactions are not showing as Sales?!
--
W



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You're obviously not entering invoices properly or not invoicing at all in QB, you need to enter an invoice or sales receipt first in order to record the sale in the sales account.
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wrote:

Having created probably 10K+ invoices over the last six years and having received customer payments to those invoices in various forms, I think this is wrong. The invoices and customer payments done by checks and wire transfers are working with perfect fidelity.
We are creating the invoice properly, and when we receive Customer Payment to a bank account there is no problem. It is only when we receive payment as a credit card that things go into some weirdly behaving limbo state. It almost looks like when you select a Payment Type involving a credit card that entering the credit card number and using Quickbooks to do the actual processing is not an optional step? If we use an external credit card processor, should we be receiving credit card payments as if they were check or cash payments instead?
We don't use sales receipts. We create invoices and receive customer payments against those directly.
--
W
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wrote:

We found the problem. A text item was assigned to an income account with $0 attributed to it. That $0 line item was showing up in the transaction detail for the sales subaccount.
The actual transaction that involves amounts greater than $0 is working correctly and showing up as revenue in the correct sales subaccount.
Much ado about nothing, sorry for the bother.
--
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