missing z-report(transaction process 1052)

I have a customer who has reported that a report from one of his tills did not print and he has been unable to find it to reprint.

On further investigation I established that the report didn't exist when searching the batches in Journal Viewer. The Batch in question was batch 1117 which contained all the sales for that Batch and the till in question, Till

  1. However, it dd not contain the corresponding z read for the Batch all other batch reports before or since were available.

It transpires that at the time the report was about to print there was a delay before an error appeared which read as follows(this is only as the customer has written it for me):

Transaction (Process 1052) - was dead lock on lock resources with another process. Cosen as dead lock victim. Source: Server Failure 105

Can anyone help on this?

Peter

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Peter
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