NO regrets?

I've had RMS for many years now, going back to the Quicksell Commerce days before MS owned it. With a few exceptions I am very satisfied with my RMS experience. There are a few oversights in the design of the software, and depending on your business practices, these may be huge issues or minor glitches(hopefully these will be addressed in version 3). Overall though for the price of the software and maintence plan, you will be hard pressed to find something even close to as robust for the price range. Most of the bigger issues seem to be with multiple stores running headquarters. If you are competent with computers, enjoy learning new things, and enjoy tweaking the software, you will like RMS. If you are not very computer literate, you may have a little bit of a hard time getting RMS the way you want it, unless you use a partner to implement and maintain it. But overall, RMS is very good POS software in my opinion. Craig

Craig pretty much took the words out of my mouth. I demo'd a LOT of POS products before purchasing RMS 2 years ago. I do think it is the best software in it's class and we have no regrets with the decision to purchase it.

Marc

I agree with Akber. If you have a good partner who knows his stuff it can be a godsend. They can fix it, tell you what you did and not to do it again, and get out. If your partner is not so good, it can be a hell on earth! They may fix it after running a large charge, don't always tell you what you did. In a slooooow economy we cannot afford many extra expenses.

I am blown away that nobody has expressed thier regrets. There is plenty to hate about RMS, but overall it does the basic job well. If my enterprise was much larger, I would have gone with a customized solution, because RMS sometimes puts you in a situation where you need to adjust you business processes to suit the quirks of the software.

If you are willing to live with limitations as they come up, I would recommend RMS. If you need something that needs lots of customizations, no partner in the world will be able keep up with all of your requests (and you can't afford it anyway).

I have seen quite a few POS systems that run well over $5000, and they still need custom work done to do a lot of the things most retail stores want. A totally custom solution would cost many times more than what you would pay for RMS with a boat load of custom add-ins. As an example, I tested a system made specifically for my industry and the cost was over $10,000, and that was before setup. RMS, with a couple of add-ins to meet my needs cost $4500. It is definitely helpful to have an interest and ability to work on RMS yourself. If that isn't your thing, and you can afford thousands of dollars more for a system with all the bells and whistles starting out, then that is something you should consider. Every retailer has to examine their own needs and funds available, this is an area where a qualified partner is indispensible. If they know what they are doing, they can tell you whether RMS is suited for your business. As a side note, a lot of the more expensive systems cost a lot more for maintenance agreements also, and there are fewer people to turn to for help. So there is a lot to consider before making a decision, since you will be stuck with whatever you choose. Craig